Post by nurnobisorker14 on Oct 30, 2024 4:58:53 GMT
Selling goods on the Internet is one of the types of retail trade, so the transaction between the seller and the buyer must be officially registered. It is impossible to bypass this, because the client is protected by the Civil Code of the Russian Federation. Obviously, when making purchases on the Internet, there is no personal contact between the seller and the buyer, and the client does not have the opportunity to evaluate the goods in person. For this reason, the seller must provide the most detailed information about their products. In the event of a dispute, a special Federal Law regulating consumer rights in an online store comes into play. This material will consider all the main points regarding online trading and the rights that each client has.
Contents hide
1) What to inform the consumer about
2) Return of goods for online purchases
2.1) Rules for returning poor quality products
2.2) Rules for the return of technically complex goods
3) Refund
3.1) Repair cases
3.2) Legal advice
4) Responsibility for violation of consumer rights
4.1) Civil law
4.2) Administrative
4.3) Criminal
5) Personal data
5.1) Form of notification of personal data processing
6) Conclusion
What to inform the consumer about
When drawing up a sales contract, the seller must provide the maximum amount of information about the product, as specified in the legislation. The basic information that must be provided to the customer includes:
Main characteristics and properties of the goods/product.
Cost in national currency. This point is bulk email campaigns very important, since the activity is carried out on the territory of the Russian Federation, and the changing dollar exchange rate should not affect Russian consumers.
Composition of the product and its application. If the information provided is insufficient, the customer can contact the store administration or its management directly to clarify the information.
Actual and legal addresses.
Contact information: telephone number, fax, e-mail.
Information about the place of production of the product. In this case, simply indicating the country of manufacture will not be enough, it is necessary to provide an address, including such information as: city, street, province, etc. According to the law, barcodes containing this information are not sources by which the client should receive information.
Full and accurate trade name of the seller/manufacturer.
The validity period of the price set within the framework of the promotion and other information about the conditions of its implementation.
Methods, terms and other information about delivery of goods.
Product shelf life, service life, warranty period.
The term and procedure for refunding money for goods.
If at least one of the points was not specified, the buyer has every right to return the goods and demand a refund.
All necessary information must be provided to the customer in writing before the purchase is made. Otherwise, the customer can cancel the transaction or return the purchased product at any time.
Return of goods for online purchases
Every buyer has the legal right to return a product to an online store and get their money back. There are several possible cases for making a return:
Return of damaged goods or goods of poor quality (including non-working, spoiled, defective products).
Return of a good quality product that is unsuitable for the buyer.
In the second case, it is quite problematic for the owner of the online store to take back the product for which the funds were accepted, but you can’t argue with the law. However, even in this case, you can insure yourself by taking certain measures to prevent the occurrence of conflict situations.
What do you need to know and what steps should you take?
Specify the exact conditions and terms for the return of the goods. In the event that this moment is missed, the period of 7 days (according to the law) can be extended for a period of up to 3 months. For this reason, the best solution is to establish all the rules and terms in advance.
Do not forget that you can return a product only if it has not lost its consumer properties.
Conduct a visual inspection. Only unused products can be returned. The box must contain the necessary labels and tags. However, if the product is in good condition but the packaging is damaged, the seller is obliged to issue a return, because the packaging could have been damaged by employees of the Russian Post or any other delivery service.
Check the documents. The customer must provide a cash receipt, a consignment note, and an act of acceptance and transfer of goods. However, if any of the documents are missing, the buyer retains the right to use witness testimony confirming the fact of purchasing the product. It is important to keep this in mind when not agreeing to a return in a situation where, for example, the documents have been lost.
The most important thing is that the return of a working product is possible only if each of the points described above is met.
It is also important to remember that it is impossible to return goods made to order. This applies, for example, to things made to order, jewelry created according to a special sketch, etc.
The list of products prohibited from return does not apply to online trading, i.e. every customer has the right to return underwear, perfumes and other goods.
Increase your sales with Mokka
Rules for returning poor quality products
Quite often, there are situations in which a customer picks up a purchase and after opening it, discovers a low-quality product: a broken smartphone, torn clothes, a book with missing pages, etc. What can the consumer expect in such a situation? The most important points are described below:
free elimination of the defect;
cost reduction;
replacement with a similar product or another product with a revision of its price;
refund of money.
Contents hide
1) What to inform the consumer about
2) Return of goods for online purchases
2.1) Rules for returning poor quality products
2.2) Rules for the return of technically complex goods
3) Refund
3.1) Repair cases
3.2) Legal advice
4) Responsibility for violation of consumer rights
4.1) Civil law
4.2) Administrative
4.3) Criminal
5) Personal data
5.1) Form of notification of personal data processing
6) Conclusion
What to inform the consumer about
When drawing up a sales contract, the seller must provide the maximum amount of information about the product, as specified in the legislation. The basic information that must be provided to the customer includes:
Main characteristics and properties of the goods/product.
Cost in national currency. This point is bulk email campaigns very important, since the activity is carried out on the territory of the Russian Federation, and the changing dollar exchange rate should not affect Russian consumers.
Composition of the product and its application. If the information provided is insufficient, the customer can contact the store administration or its management directly to clarify the information.
Actual and legal addresses.
Contact information: telephone number, fax, e-mail.
Information about the place of production of the product. In this case, simply indicating the country of manufacture will not be enough, it is necessary to provide an address, including such information as: city, street, province, etc. According to the law, barcodes containing this information are not sources by which the client should receive information.
Full and accurate trade name of the seller/manufacturer.
The validity period of the price set within the framework of the promotion and other information about the conditions of its implementation.
Methods, terms and other information about delivery of goods.
Product shelf life, service life, warranty period.
The term and procedure for refunding money for goods.
If at least one of the points was not specified, the buyer has every right to return the goods and demand a refund.
All necessary information must be provided to the customer in writing before the purchase is made. Otherwise, the customer can cancel the transaction or return the purchased product at any time.
Return of goods for online purchases
Every buyer has the legal right to return a product to an online store and get their money back. There are several possible cases for making a return:
Return of damaged goods or goods of poor quality (including non-working, spoiled, defective products).
Return of a good quality product that is unsuitable for the buyer.
In the second case, it is quite problematic for the owner of the online store to take back the product for which the funds were accepted, but you can’t argue with the law. However, even in this case, you can insure yourself by taking certain measures to prevent the occurrence of conflict situations.
What do you need to know and what steps should you take?
Specify the exact conditions and terms for the return of the goods. In the event that this moment is missed, the period of 7 days (according to the law) can be extended for a period of up to 3 months. For this reason, the best solution is to establish all the rules and terms in advance.
Do not forget that you can return a product only if it has not lost its consumer properties.
Conduct a visual inspection. Only unused products can be returned. The box must contain the necessary labels and tags. However, if the product is in good condition but the packaging is damaged, the seller is obliged to issue a return, because the packaging could have been damaged by employees of the Russian Post or any other delivery service.
Check the documents. The customer must provide a cash receipt, a consignment note, and an act of acceptance and transfer of goods. However, if any of the documents are missing, the buyer retains the right to use witness testimony confirming the fact of purchasing the product. It is important to keep this in mind when not agreeing to a return in a situation where, for example, the documents have been lost.
The most important thing is that the return of a working product is possible only if each of the points described above is met.
It is also important to remember that it is impossible to return goods made to order. This applies, for example, to things made to order, jewelry created according to a special sketch, etc.
The list of products prohibited from return does not apply to online trading, i.e. every customer has the right to return underwear, perfumes and other goods.
Increase your sales with Mokka
Rules for returning poor quality products
Quite often, there are situations in which a customer picks up a purchase and after opening it, discovers a low-quality product: a broken smartphone, torn clothes, a book with missing pages, etc. What can the consumer expect in such a situation? The most important points are described below:
free elimination of the defect;
cost reduction;
replacement with a similar product or another product with a revision of its price;
refund of money.